Taxdoctor Tax Return Terms & Conditions

As we can accept your order and make a legal agreement without any further reference to you, you must read these Terms and conditions to make sure that you agree to these terms before completing your order.


1.1 These Terms of Service will apply to the purchase of Services by the Customer (you), from the Supplier (us, we, Taxdoctor of Taxdoctor Ltd). Taxdoctor is available for contact by email ( and telephone (0800 142 5411). 

1.2 These are the Terms under which we sell the Tax Return Service to you. Before placing the order on the Taxdoctor website, you will be asked to agree to these Terms and conditions by checking the box marked “I agree to the Terms & conditions”’. If you do not explicitly consent to these Terms by checking this box, you will not be able to complete the order.


2.1 The description of the Services is as shown on the website

2.2 In the case of Services delivered to your requirements, it is your responsibility to ensure that any information you provide is accurate. This includes information provided in the online sign-up form and subsequent correspondence.

2.3 The Service is subject to availability.

2.4 The Supplier may make any necessary changes to the Services which are necessary to comply with any applicable law or safety requirements. We will notify you of any such changes.

Responsibilities of Parties 

Taxdoctor’s responsibilities to the Customer:

  1. Preparation of self assessment Tax Return,
  2. Assistance in any queries in relation to the Tax Return,
  3. Submission of the self assessment Tax Return to HMRC and
  4. Provide you with the payment details for you to make payment for your tax bill.

Your responsibilities to Taxdoctor:

  1. Complete a webform, accurately collating all the information required to prepare a Tax Return,
  2. Making timely payment to Taxdoctor for the Service,
  3. Upload or provide all relevant supporting documentation for us to prepare the Self Assessment Tax Return, 
  4. Comply with any reasonable requests made by your Accountant, with the objective of completing delivering the Service and
  5. If approved, you will provide a digitally signed copy of the Tax Return.

3.1 You agree to cooperate with Taxdoctor in all matters relating to the Service and to provide us with all information required to perform the Service.

3.2 Failure to comply with the above will be treated as a Customer default, which will entitle Taxdoctor to suspend the Service until you provide the necessary information.

Personal Information

4.1 You expressly agree that Taxdoctor may contact you by e-mail, other electronic communication methods or telephone in order to perform duties related to delivery of the Service.

Basis of Sale

5.1 The description of the Services on our website does not constitute a contractual offer to sell the Services. The Supplier reserves the right to accept orders at their discretion but will make every reasonable effort to inform the Customer of any decision not to accept the order in a timely manner, with no undue delay.

5.2 The order process is set out on the Taxdoctor website. It is your responsibility to complete the order process correctly, as instructed on the website.

5.3 A Contract will be formed for the Services once you have received an order confirmation. You must inform us if there are any errors. Taxdoctor is not responsible for any inaccuracies in the original order placed by you or in any amendments you make.

5.4 No variation of the Contract, whether about the description of the Services, fees or otherwise, can be made after it has been entered into, unless the variation is agreed by the Customer and Supplier in writing.

Fees and Payment

6.1 The fees for the Services is set out on the website and is accurate at the date and time that we accept the order. The Service price is calculated on a fixed price basis.

6.2 Fees and charges include VAT at the rate applicable at the time of the order.

6.3 You must pay by submitting your credit or debit card details with your order and we can take payment immediately or otherwise before the delivery of the Service.


7.1 Taxdoctor will be responsible for the preparation and filing of the order.

7.2 We will deliver the Services:

7.2.1 In a timeframe in which all the information is provided and;

7.2.2 Without undue delay and, in any event, not more than 30 days after the day on which all information is supplied. 

Duration, termination and suspension 

8.1 The Contract continues as long as it is required to perform the Services.

8.2 Either party may terminate the Contract or suspend the Services at any time by a written notice of termination or suspension to the other if the other:

8.2.1 Commits a serious breach, or series of breaches resulting in a serious breach of the Contract and the breach cannot be remedied.

8.2.2 Is subject to any step towards bankruptcy or liquidation.

8.3 On termination of the Contract for any reason, none of our respective rights and liabilities will be affected.

Circumstances Beyond the control of either party

9.1 In the event of failure by a party from something that is beyond its reasonable control:

9.1.1 The party will advise the other party as soon as it is reasonably practical.

9.1.2 The party’s obligations will be suspended so far as is reasonable, provided the party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s rights relating to the delivery.


10.1 Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulations with regards to your personal information.

10.2 The Supplier is a data controller of the personal data we process in providing the Services to you.

10.3 Where you supply personal data to the Supplier, allowing us to provide the Service to you, and we process this data over the course of providing the Service, we will comply with our obligations imposed by the relevant data protection laws:

  1. Before or at the time of collecting the personal data, we will identify the purposes for which we are collecting the data,
  2. We will only process personal data for the purposes identified,
  3. We will respect your rights in relation to this data and
  4. We will implement technical and organisational measures to ensure that your data is secure.

Excluding Liability

11.1 The Supplier does not accept liability for:

  1. Any fraudulent act or omission
  2. Death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. 

Subject to this, the Supplier is not liable for:

  1. Loss which was not reasonably foreseeable to the parties at the time the Contract was made, or 
  2. Loss to your business, trade or profession which would not be suffered by the Customer if we have reason to believe you are not buying the Service wholly or mainly for business, trade or profession.

Governing Law, Jurisdiction, and complaints

12.1 The Contract ( including any non-contractual matters) is governed by the law of England and Wales.

12.2 Disputes can be submitted to the jurisdiction of the courts of England and Wales or where the Customer lives in Scotland or Northern Island.

12.3 In the event that you wish to raise a dispute or file a complaint, you can notify the Supplier by email at We will respond within 5 working days and aim to offer a resolution within 15 working days.